About Casa da Luva
At Casa da Luva, every piece is chosen for how it settles into a home over time. The focus is on materials, finish and a calm, considered look, so it's easier to bring pieces together across a room.
Frequently asked questions
Do you offer free shipping?
Yes. We offer free standard shipping on all orders, with no minimum order value and no hidden fees.
How long does delivery take?
Orders are processed within 1–2 business days.
After dispatch, the estimated transit time is 4–6 business days.
The total delivery time is 5–8 business days from the date of order processing.
What is your return policy?
You can return items within 30 days of delivery, as long as they’re unused and in their original packaging. Customers are responsible for return shipping, unless the item received was faulty or incorrect. To start a return, just email us at info@casadaluva.com
Can I exchange an item?
Absolutely. If you'd like a different colour or style, just let us know in your return email and we’ll help make it happen, subject to availability.
How can I contact customer support?
Customer Service:
Monday - Friday: 08:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 - 16:00 (GMT)
Average response time: within 24 hours
Email: info@casadaluva.com
Send us a message: Contact Page
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.